UK reward metrics · Pay

Do UK organisations provide reasonable notice of shifts and short-notice cancellation payments to zero-/low-hours workers (ERA 2025 right to reasonable notice, expected 2027)?

Source lumi HRBase 120 organisationsFieldwork 2026 H1

33.3%Neither

33.3% of organisations in the lumi HR community answered “Neither” on shift notice and cancellation pay for zero-hours workers (base: 120 UK organisations, 2026 H1).

Figures describe organisations in the lumi HR community, not a random sample of UK employers.

How UK organisations answered

Neither 33.3% Notice only 18.3% Cancellation pay only 19.2% Both 29.2%
Shift notice and cancellation pay for zero-hours workers (base: 120 organisations, 2026 H1). Percentages percentages may not sum to 100 because of rounding.
Shift notice and cancellation pay for zero-hours workers: share of organisations by answer
AnswerShare of organisations
Neithercommon33.3%
Notice onlyrare18.3%
Cancellation pay onlyrare19.2%
Bothalternative29.2%

Common, alternative and rare describe how each answer sits against the community: the most chosen answer is common; an answer chosen by fewer than one in five organisations is rare.

Definition

Whether zero-/low-hours workers receive reasonable shift notice and short-notice cancellation pay under the ERA 2025 right (expected 2027), covering neither, one, or both. See the methodology for how the base is built, how not-applicable answers are handled, the public floor, and which organisations are excluded.

Cite this figure
Source: lumi HR, UK Reward Metrics, September 2026, lumihr.co.uk/metrics/shift-notice-and-cancellation-pay-for-zero-hours-workers
Last updated 19 September 2026 · Data licence: CC BY 4.0 for the figures in the CSV download.

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